Advertisement Ideas: Focus On Service!!!
This blog entry is inspired by my recent trip to Tijuana Flats in Lauderhill on Commercial Boulevard just west of University Drive for Tijuana Tuesday (Taco Tuesday). I placed my order and then realized I wanted sour cream and queso I offered to pay or it and the manager said don’t worry I’ve got that. I sat down and waited for my order and as I waited one of the waitresses asked me JDOGG how are you doing as she remembered me from a past visit. I thought wow not only do they have good food at a reasonable price but their customer service is amazing. I have been going to Tijuana Flats for a few years now and have hosted a spirit night with their Central Boca Location for The American Cancer Society Relay For Life of West Boca Raton. My experiences with everyone from the cashier to the server to the manager to the accounting department to the marketing director have been great. Tijuana Flats not only created a loyal customer they created an advocate for them in the community. I have often taught people in any business that when you focus on service and give value that you will find success. Tijuana Flats focuses on being of service and value and supports the local communities where they are located. They also have a great foundation to help the less fortunate in The Just In Queso Foundation. In fostering an environment that focuses on service they continue to thrive and grow. Ask yourself how you are focusing on service.
Advertisement Ideas: Customer Service – The Good!!!
It could just be me because I frequent The Springtree Starbucks in Sunrise, FL several times a week but I have found their customer service to be fantastic every time I have visited. They have always been friendly and receptive to me. I am also pleased that they also support community events like Relay For Life and allow me to put up information about the event. They also allow me to put up my FREE Hugs Sign on occasion. In treating me nicely they have created a fan and an advocate. In focusing on service they have created an incredible following and continue to thrive. Continue reading Advertisement Ideas: Focus On Service!!!
In football going over the top has been a way to effectively achieve the objective of getting first downs and touchdowns. In going over the top a player puts himself at risk for the best interest of the team. In business and in non-profit organizations going over the top can be very risky as the message or your actions may not resonate with the audience you are attempting to reach or may not be in line with the hierarchy of an organization. I have often been the one to go over the top be it break dancing at a leadership conference or asking for donations on a parade route or hanging up a FREE HUGS sign at my local Starbucks. Sometimes my over the top actions have yielded great fruits and scored me many points while at other times I have been thrown for a loss. The risk of being an over the top thinker and implementor is great however the rewards this thinking yields makes it all worth it on many occasions. I was told that many people who meet me for the first time don’t know what to make of my over the top thinking or actions and that this thinking may be creating challenges in my personal and professional life. I believe that in order to succeed you must be an over the top thinker because sometimes it is the crazy actions that get noticed and rewarded. I remember one day I was about 14 years old volunteering at The Muscular Dystrophy Association Telethon and I decided to get the audience to pledge money for the amount of push ups I could do in a minute. Some thought I was crazy but I knew exactly that doing something unique and different I could raise some much-needed funds for those with neuromuscular diseases. I grabbed the microphone and said Hello, I am Jonathan Lederman and I am asking everyone to make a pledge for the amount of push-ups I could do in a minute so we can help the kids who can’t do push-ups because of Muscular Dystrophy. I did 52 push-ups and raised over $500. I remember standing up at a Jaycees meeting when a local chapter was on the verge of cancelling their Spreading The Joy program and I said what if we ask people we do business with to donate. I was told we never did that before. I asked why not the worst they can tell us is no. I asked them to give me two weeks as we were going to meet again in two weeks they said okay. Well at the next meeting I stood up as told them I secured monetary donations in the amount of $2500 and in-kind donations of over $1000. They asked how I said I just asked. I also told them about the door blocks I set up at the local KMART where we would simply ask customers for donations. They were hesitant at first and didn’t want to do it so I said okay I’ll go on the first day and if anyone wants to join me great if not that is okay too. On that first day I collected over $500 and recruited 15 chaperones for The Holiday Shopping Spree. That year, 1989, saw us take 64 needy children holiday shopping and feeding 30 needy families. Simply by being an over the top thinker I have found success. The lesson here is to take a risk and go over the top.